Archive for September, 2011

Bad software behavior…

Talk about not user friendly.

ProGold i2, installer is a self extracting zip file, which extracts an MSI file, which installs a download app, which downloads an installer, and that part takes several hours, and all you wind up with, is basically, an MS Access database that can run without Access. If this install fails somehow,and it doesn’t work, to get it to try again, all traces of what it did install has to be removed first.

This is NOT user friendly by any means, and if a company does not have someone like me, they wind up having to deal with support, which over the last couple of months has been little to no help to us fixing a feed problem. We are happily going to something else instead.

Also, having a domain name, that you have to change every time you release a major revision to your product (their previous was ProGold XP) is also a bad idea, and a waste of money, because then you’re stuck, a new domain ever time, and in order not to lose people, keeping the old one every time.

 

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