I wish, Comcast phone and chat support people, would understand that refresh signals to the boxes at my condo complex take longer than most residential customers, and not jump to the conclusion that a technician needs to be sent out. I think a lot of the Comcast people I see at my complex are because of this. The refresh signals sometimes take 20-30 minutes longer than they expect, so if they send them, and nothing happens, that is why. I’ve had this happen many times, with my own box and my grandmother’s box. Either they need to understand this, or they need to do something to resolve this, for their own sake and the customers, so no one’s time is wasted.
