So after in total talking to 7 different people, and two service centers, I now have a functioning DVR box, and my mom’s old box has been returned. Everything is fine.
The “my own lameness” reference, was because really, I should have done what the third guy said, and return her DVR box and get my own, would have been easier, and her’s was an older one anyway.
The only real problem I noticed, is it seems sending commands to my box is delayed, probably just because of the wiring to my building, but it all works, I’m done. I was frustrated, but that’s only because all I wanted was a functioning DVR, which I now have. Done and done.
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